MS-900 Microsoft 365 Fundamentals: Describe Microsoft 365 pricing, licensing, and support

In this module, you will:

• List the capabilities of Microsoft 365
• Understand the value provided by Microsoft 365 solutions
• Name the Microsoft 365 subscription options
• Create a Microsoft 365 trial organization
• Explore the Microsoft 365 Fundamental exam study areas and learning paths

Upon completion of this module, the learner will be able to:

• Identify licensing options available in Microsoft 365
• Describe the available licensing and management options for Microsoft 365
• Describe additional capabilities available when a customer purchases Azure Active Directory P1, Azure Active Directory P2, and Azure AD Basic
• Plan, predict, and compare pricing
• Describe the Cloud Solution Provider (CSP) pricing model for Windows and Microsoft cloud services
• Explain available billing and bill management options including billing frequency and methods of payment
• Optimize costs based on licensing options

Upon completion of this module, the learner will be able to:

• Describe support offerings for Microsoft 365 services
• Describe how to create a support request for Microsoft 365 services
• Describe service level agreements (SLAs) concepts, use cases for SLAs, SLA tiers, roles, and responsibilities
• Determine service health status by using the Microsoft 365 dashboard or the tenant dashboard
• Describe how organizations can communicate with Microsoft by using UserVoice

Upon completion of this module, the learner will be able to:

• Describe the service lifecycle in Microsoft 365
• Describe private, public preview, and General Availability (GA) options
• Describe use cases and capabilities for the Microsoft 365 Roadmap portal

In this module, you will learn:

• The considerations to keep in mind when selecting a cloud service.
• Terminology associated with adopting a cloud service.
• The difference between cloud-only and hybrid migration models and how to choose between them.
• When an organization might want to move systems with older operating systems and Microsoft Office directly to Microsoft 365 instead of upgrading legacy software.

• Introduction
• Explore the productivity benefits of Microsoft 365
• Explore the Microsoft 365 subscription options
• Explore Microsoft 365 tenant
• Explore exam areas
• Knowledge check
• Summary and resources

• Introduction
• Compare home, business, and enterprise options
• Describe additional capabilities available with Azure
• Describe the cloud solution provider model
• Explore bill management options
• Explain ways that Microsoft 365 helps optimize costs
• License and manage users
• Knowledge check
• Summary and resources

• Introduction
• Explore support options for Microsoft 365 services
• Explain service level agreements
• Describe how to track service health status
• Communicate and share ideas with UserVoice
• Knowledge check
• Summary and resources

• Introduction
• Describe private, public preview, and general availability releases
• Explain support models for private, public preview, and general availability releases
• Use the Microsoft 365 roadmap portal to learn about upcoming features
• Knowledge check
• Summary and resources

• Introduction
• The hybrid cloud model
• Which cloud model should organizations choose?
• Migration vs co-existence - planning your move to Microsoft 365
• Knowledge check
• Summary and resources