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MS-721 Manage Teams collaboration communications systems

Offered By: Microsoft via Microsoft Learn

Tags

Microsoft Teams Courses Team Collaboration Courses

Course Description

Overview

  • Module 1: Ongoing management is required as new employees start, or if their needs change. Learn how to manage voice user configuration, including enabling voice services and adjusting voice configuration.

    • After completing this module, you will be able to:

    • Enable users for Teams Phone and using Calling Plans (or Operator Connect if it’s configured for your tenant).
    • Enable users for Direct Routing.
    • Manage per-user options for Teams Phone.
  • Module 2: Teams devices provide a familiar experience and are essential for a hybrid workspace. Learn how to provision and manage devices, and associated device accounts.

    • At the end of this module, you will be able to:

    • Understand scenarios for using Teams Phones, Teams Displays, and Microsoft Teams Rooms with voice services.
    • Differentiate between the different options for deployment and management of devices.
    • Deploy Teams Phones and Teams Displays.
    • Configure voice services for Microsoft Teams Rooms.
    • Manage Teams Devices in the Teams Admin Center.
  • Module 3: Troubleshooting is an important task that includes troubleshooting of phone number assignment, call failure and quality issues, client issues, and device issues. Call Analytics and Call Quality Dashboard are also covered for reporting and troubleshooting.

    • At the end of this module, you will be able to:

    • Diagnose and troubleshoot phone number assignment.
    • Diagnose and Troubleshoot Microsoft Teams Client Issues.
    • Diagnose and troubleshoot call failures and quality issues.
    • Report on and Troubleshoot Teams Calls with Call Quality Dashboard (CQD).
    • Diagnose and Troubleshoot Direct Routing Issues.
    • Troubleshoot and Monitor Teams devices.

Syllabus

  • Module 1: Configure and manage voice users
    • Introduction
    • Enable users for Teams Phone
    • Enable users for Direct Routing with Teams Phone
    • Enable additional calling features for Teams Phone
    • Knowledge check
    • Summary and resources
  • Module 2: Configure, deploy, and manage Teams devices
    • Introduction
    • Manage Microsoft Teams Phones
    • Manage Microsoft Teams Room Systems
    • Manage Microsoft Teams displays
    • Remote provisioning and sign in for Teams Phones
    • Update Microsoft Teams devices remotely
    • Manage Microsoft Teams device tags
    • Knowledge check
    • Summary and resources
  • Module 3: Monitor and troubleshoot Teams Phone
    • Introduction
    • Diagnose and troubleshoot phone number assignment
    • Diagnose and troubleshoot Teams client issues
    • Diagnose and troubleshoot call failure and call quality issues
    • Report on and troubleshoot Teams calls with Call Quality Dashboard
    • Diagnose and troubleshoot Direct Routing issues
    • Troubleshoot and monitor Teams devices
    • Knowledge check
    • Summary and resources

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