MS-102 Manage your Microsoft 365 tenant

By the end of this module, you will be able to:

• Describe the key admin roles in Microsoft 365 and identify when they should be assigned to users
• Identify the key responsibilities of the Exchange Administrator role
• Identify the key responsibilities of the SharePoint Administrator role
• Identify the key responsibilities of the Modern Desktop Administrator role
• Identify the key responsibilities of the Security and Compliance Administrator role
• Identify the key responsibilities of the Teams Administrator role
• Delegate admin roles to partners
• Elevate privileges to access admin centers by using Azure AD Privileged Identity Management

By the end of this module, you will be able to:

• Monitor your organization's Microsoft 365 service health in the Microsoft 365 admin center
• Develop an incident response plan to deal with incidents that may occur with your Microsoft 365 service
• Request assistance from Microsoft to address technical, pre-sales, billing, and subscription support issues

By the end of this module, you will be able to:

• Describe the Microsoft 365 Apps for enterprise functionality
• Configure the Readiness Toolkit
• Plan a deployment strategy for Microsoft 365 Apps for enterprise
• Complete a user-driven installation of Microsoft 365 Apps for enterprise
• Identify the mechanisms for managing centralized deployments of Microsoft 365 Apps for enterprise
• Deploy Microsoft 365 Apps for enterprise with the Office Deployment Toolkit
• Deploy Microsoft 365 Apps for enterprise using group policy
• Describe how to manage Microsoft 365 Apps for enterprise updates
• Determine which update channel and application method applies for your organization

By the end of this module, you will be able to:

• Identify the five components of the Office Telemetry Dashboard
• Describe the typical deployment requirements and issues when deploying Office Telemetry
• Describe the types of data collected by the Office Telemetry Agent
• Install and configure Office Telemetry

By the end of this module, you will be able to:

• Describe how Viva Insights (Workplace Analytics) can help organizations analyze sales productivity and manage effectiveness and space planning
• Describe how data protection is maintained in Workplace Analytics
• Describe how data privacy is maintained in Workplace Analytics
• Configure Workplace Analytics

• Introduction
• Explore the Microsoft 365 permission model
• Assign admin roles to users in Microsoft 365
• Explore the Exchange Administrator role
• Explore the SharePoint Administrator role
• Explore the Modern Desktop Administrator role
• Explore the Security and Compliance Administrator roles
• Explore the Teams Administrator role
• Delegate admin roles to partners
• Elevate privileges using Azure AD Privileged Identity Management
• Knowledge check
• Summary

• Introduction
• Monitor the health of your Microsoft 365 services
• Develop an incident response plan
• Request assistance from Microsoft
• Knowledge check
• Summary

• Introduction
• Explore Microsoft 365 Apps for enterprise functionality
• Explore your app readiness
• Complete a self-service installation of Microsoft 365 Apps for enterprise
• Plan a centralized deployment of Microsoft 365 Apps for enterprise
• Deploy Microsoft 365 Apps for enterprise with the Office Deployment Tool
• Deploy Microsoft 365 Apps for enterprise using group policy
• Manage updates to Microsoft 365 Apps for enterprise
• Explore the update options for Microsoft 365 Apps for enterprise
• Knowledge check
• Summary

• Introduction
• Examine Office Telemetry functionality
• Plan an Office Telemetry installation
• Explore the data collected by the Telemetry agent
• Install and configure Office Telemetry
• Knowledge check
• Summary

• Introduction
• Examine Workplace Analytics functionality
• Examine data protection in Workplace Analytics
• Explore data privacy in Workplace Analytics
• Configure Workplace Analytics
• Knowledge check
• Summary