MD-100 Troubleshoot hardware and drivers
Offered By: Microsoft via Microsoft Learn
Course Description
Overview
- Module 1: This module focuses on the role of device drivers and troubleshooting problems that pertain to them.
After completing this module, you will be able to:
- Describe the role and importance of device drivers.
 - Manage and troubleshoot device drivers.
 - Explain the difference between the staging and installation of device drivers.
 - Restrict installation of device drivers by using Group Policy.
 
 - Module 2: This module provides an overview of troubleshooting hardware-related problems and discusses specific considerations for using USB and wireless devices on computers that are running Windows.
After completing this module, you will be able to:
- Describe hardware-related problems.
 - Describe the considerations for using USB devices.
 - Describe considerations for using wireless devices.
 - Explain how you can use built-in diagnostic tools to gather hardware information.
 - Determine how to best approach hardware problems.
 - Apply the guidelines for troubleshooting hardware-related problems.
 
 - Module 3: The module examines the methods for identifying and troubleshooting issues related to the device's physical hardware.
After completing this module, you will be able to:
- Apply device-replacement considerations.
 - Identify the most vulnerable hardware devices.
 - Apply the guidelines for replacing hardware.
 - Diagnose memory problems.
 - Diagnose and troubleshoot disk problems.
 
 
Syllabus
- Module 1: Module 1: Troubleshoot device driver failures
- Introduction
 - Examine tools for managing and troubleshooting device drivers
 - Use driver roll back
 - Manage signed drivers
 - Stage device drivers
 - Restrict device installation
 - Knowledge check
 - Summary
 
 - Module 2: Module 2: Explore physical hardware troubleshooting
- Introduction
 - Identify hardware-related problems
 - Troubleshoot USB devices
 - Troubleshoot wireless devices
 - Gather hardware information
 - Use best practices to troubleshoot hardware issues
 - Knowledge check
 - Summary
 
 - Module 3: Module 3: Troubleshoot physical failures on Windows clients
- Introduction
 - Examine factors when replacing devices
 - Explore common vulnerabilities on hardware devices
 - Examine guidelines for replacing hardware
 - Diagnose memory problems
 - Diagnose and troubleshoot disk problems
 - Knowledge check
 - Summary
 
 
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