Learn the fundamentals of Microsoft Dynamics 365 Commerce

After completing this module, you will be able to:

• Describe built-in reporting capabilities.
• Describe options for exporting data to other Microsoft products.
• Describe options for analyzing data.
• Describe use cases for and integration capabilities with other Microsoft products.
• Describe options for managing documents.

After completing this module, you will be able to:

• Describe retail channels and channel management concepts
• Describe Distributed Order Management (DOM)
• Describe merchandising and clienteling concepts
• Describe how Dynamics 365 Commerce uses Dynamics 365 Customer Insights
• Describe how Dynamics 365 Commerce uses Retail Analytics to provide centralized retail data management

After completing this module, you will be able to:

• Describe how Dynamics 365 Fraud Protection evaluates purchase transaction to reduce fraud losses and increase bank acceptance rates
• Describe how Dynamics 365 Fraud Protection prevents unauthorized account creation, account takeovers, and fraudulent account access
• Describe how Dynamics 365 Fraud Protection prevents loss related to fraudulent returns and discounts, and identifies business risk and anomalies in merchandise discounting and returns

• Introduction
• Discover enterprise resource planning (ERP)
• Review Dynamics 365 use cases
• Create and use reports, including workspaces
• Explore options for exporting to Excel
• Explore options for analyzing data with Power BI
• Explore Microsoft Teams integration capabilities
• Integrate Dynamics 365 with Microsoft Word and Excel
• Explore options for managing documents by using SharePoint Online
• Explore email integration capabilities
• Lab: Navigate the finance and operations apps
• Lab: Explore workspace and filtering
• Knowledge check
• Summary

• Introduction
• Explore retail channels
• Explore channel management concepts
• Lab: create a discount product
• Explore distributed order management (DOM)
• Explore product assortments
• Lab: create a product assortment
• Explore customer management with loyalty programs and clienteling
• Explore how Dynamics 365 Commerce uses Dynamics 365 Customer Insights
• Explore how Dynamics 365 Commerce provides centralized retail data management
• Knowledge check
• Summary

• Introduction
• Explore how Dynamics 365 Fraud Protection reduces fraud losses and increases bank acceptance rates
• Explore how Dynamics 365 Fraud Protection prevents account compromise
• Explore how Dynamics 365 Fraud Protection provides actionable insights about return and discount anomalies
• Knowledge check
• Summary