Get started with Dynamics 365 Customer Service scheduling

Offered By: Microsoft via Microsoft Learn

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Microsoft Dynamics Courses

Course Description

Overview

Module 1: Microsoft Dynamics 365 Customer Service includes capabilities to help you effectively schedule staff and other resources to provide service to customers at the organization's locations. Prepare for MB-230.

In this module, you will:

Get started with Customer Service scheduling.
Learn how to set up Customer Service scheduling.
Discover how to define resources.

Module 2: Learn how to define and schedule services with Microsoft Dynamics 365 Customer Service to provide service to customers at the organization's locations. Prepare for MB-230.

In this module, you will:

Learn how to define services.
Discover how to configure fulfillment preferences.
Learn how to create and schedule service activities.

Syllabus

Module 1: Set up Customer Service scheduling

Introduction
Set up service scheduling
Define resources
Check your knowledge
Summary

Module 2: Schedule services with Customer Service scheduling

Introduction
Set up fulfillment preferences
Create service activities
Schedule service activities
Check your knowledge
Summary

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