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Get started with Dynamics 365 Commerce

Offered By: Microsoft via Microsoft Learn

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Microsoft Dynamics Courses Merchandising Courses Point of Sale Systems Courses

Course Description

Overview

  • Module 1: Microsoft Dynamics 365 Commerce unifies back-office, in-store, and digital experiences to personalize customer engagement, increase employee productivity, optimize operations, and deliver better business outcomes.

    • In this module, you'll:

    • Discover deployment options.
    • Learn about point-of-sale systems.
    • Explore omnichannel and merchandising.
  • Module 2: Dynamics 365 Commerce delivers a complete omnichannel solution that unifies the operating system, in-store, and e-Commerce experiences to personalize customer engagement, increase employee productivity, optimize operations, and deliver better business outcomes.

    • In this module, you will:

    • Learn about the Dynamics 365 Commerce platform.
    • Discover the different commerce channels and their purposes.
  • Module 3: Dynamics 365 Commerce provides administrative capabilities, also referred to as the Commerce Headquarters component, which enables the configuration of products, employees, business processes, and other functionality that is required for the business. It is also an application that call center workers use to provide assisted Commerce-related workflows.

    • In this module, you will:

    • Learn about basic Commerce architecture and components.
    • Discover the Commerce in-store topology options.
    • Learn how to determine the best topology option for in-store deployments.
  • Module 4: Dynamics 365 Fraud Protection is a cloud-based solution that is designed for e-commerce, brick-and-mortar stores, and omnichannel merchants to help protect their revenue.

    • In this module, you will:

    • Learn the basics of how Dynamics 365 Fraud Protection works.
    • Discover the core capabilities of Dynamics 365 Fraud Protection.

Syllabus

  • Module 1: Introduction to Dynamics 365 Commerce
    • Introduction
    • Overview
    • Key features
    • Other capabilities
    • Dynamics 365 Fraud Protection
    • Check your knowledge
    • Summary
  • Module 2: Get started with Dynamics 365 Commerce channels
    • Introduction
    • E-Commerce
    • Point of sale (POS) and store operations
    • Call center channels
    • Commerce headquarters
    • Check your knowledge
    • Summary
  • Module 3: Introduction to Dynamics 365 Commerce architecture and deployment
    • Introduction
    • Basic architecture and components
    • Data distribution
    • Commerce in-store topology options
    • Check your knowledge
    • Summary
  • Module 4: Get started with Dynamics 365 Fraud Protection
    • Introduction
    • Purchase Protection
    • Account Protection
    • Loss Prevention
    • Check your knowledge
    • Summary

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