Get setup quickly with Microsoft Cloud for Healthcare

Offered By: Microsoft via Microsoft Learn

Course Description

Overview

Module 1: This module explains the process of obtaining a training environment that you will use for all subsequent modules in this learning path.

In this module, you will:

Learn which applications are required to deploy Microsoft Cloud for Healthcare.
Learn how to obtain trial licenses for all Microsoft Cloud for Healthcare required applications.
Learn how to set up a Microsoft Cloud for Healthcare training environment.

Module 2: This module describes the healthcare data model that is included in the Microsoft Cloud for Healthcare solutions. The healthcare data model for Microsoft Dynamics 365 is based on the Fast Healthcare Interoperability Resources (FHIR) standards framework.

In this module, you will:

Learn about Common Data Model.
Learn about the Microsoft Cloud for Healthcare data model.
Learn about Common Data Model extensibility.

Module 3: This module introduces the Microsoft Cloud for Healthcare.

In this module, you will:

Learn about the current healthcare trends and demands
Understand the basics of Microsoft Cloud for Healthcare
Learn about priority healthcare scenarios and featured capabilities of the solution

Module 4: Manage healthcare data with Microsoft Cloud for Healthcare solution.

In this module, you will:

Explore the Healthcare Data Model
Navigate the Care Management application
Create a new location record for Lamna Healthcare Company

Module 5: Learn how to enhance patient engagement within a healthcare organization by using patient outreach tools. The Patient Outreach application is part of Microsoft Cloud for Healthcare, and it focuses on patient campaign management, which helps you organize and automate marketing and communicate with patients. The app helps healthcare providers reach out to their communities and patients in a targeted, efficient way. Providers can choose email, text, regular mail, or a combination, to provide healthcare information to specific groups of patients and community members.

In this module, you will:

Create a patient segment.
Create a marketing email.
Create a patient journey.
Create a virtual healthcare marketing event.

Module 6: Learn how to empower health team collaboration within a healthcare organization by using the Home Health application in Microsoft Cloud for Healthcare. With the Home Health application, provider personnel can schedule appointments for the patient based on various factors. You can view patient information directly in context, and a guided business process flow ensures each measure is taken before and after booking the appointment.

In this module, you will:

Create a bookable resource.
Configure the schedule board.
Use care management components with the Microsoft Dynamics 365 Field Service Mobile app.

Module 7: In this module, you'll explore the Azure Health Bot and discover how healthcare organizations can use it to build and deploy AI-powered, compliant, conversational healthcare experiences at scale. The Azure Health Bot combines built-in medical database with natural language capabilities to understand clinical terminology and can be easily customized to support your organization's clinical use cases. The service ensures alignment with industry compliance requirements and is privacy protected to HIPAA standards.

In this module, you will:

Set up Azure Health Bot
Configure Dynamics 365 Customer Service Omnichannel Live Chat
Embed Azure Health Bot in a Power Apps Portal
Extend Azure Health Bot with custom scenarios

Module 8: Provide patients with access to their health data, appointment scheduling, and information through the Patient Access portal and the Patient Service Center.

In this module, you will:

Set up and navigate the Patient Access portal.
Create and set up agent scripts to show in the Productivity pane.
Create and set up knowledge articles.
Experience an escalation scenario from the Healthcare Patient Portal through Microsoft Azure Health Bot into Patient Service Center.

Module 9: In this module, you'll learn how to configure the Virtual Clinic application as part of the Microsoft Cloud for Healthcare. The Virtual Clinic application allows clinicians to use video conferencing to provide high-quality, personalized, and affordable consultations. Using the entire meetings platform in Microsoft Teams, providers can schedule, manage, and conduct virtual visits with patients.

In this module, you'll:

Configure the Virtual Clinic app
Configure Microsoft Teams for virtual visits
Schedule a virtual visit in the Patient Portal

Syllabus

Module 1: Microsoft Cloud for Healthcare training environment preparation

Introduction
Set up a Microsoft 365 tenant
Obtain additional trial licenses
Deploy Microsoft Cloud for Healthcare
Azure setup
Check your knowledge
Summary

Module 2: Microsoft Cloud for Healthcare data model

Introduction
Common Data Model
Healthcare data model
Data model extensibility
Check your knowledge
Summary

Module 3: Microsoft Cloud for Healthcare overview

Introduction
Enhance patient engagement
Empower health team collaboration
Improve clinical and operational insights
Protect patient information
Conceptual architecture
Check your knowledge
Summary

Module 4: Manage healthcare data with Care Management in Microsoft Cloud for Healthcare

Introduction
Exercise - Explore the Healthcare data model
Exercise - Navigate Care Management application
Exercise - Create a new location
Check your knowledge
Summary

Module 5: Patient outreach in Microsoft Cloud for Healthcare

Introduction
Exercise - Create a patient segment
Exercise - Create a marketing email
Exercise - Create a patient journey
Exercise - Create a virtual healthcare marketing event
Check your knowledge
Summary

Module 6: Home health in Microsoft Cloud for Healthcare

Introduction
Exercise - Create a bookable resource
Exercise - Configure the schedule board
Exercise - Use care management components with the Field Service Mobile app
Check your knowledge
Summary

Module 7: Azure Health Bot in Microsoft Cloud for Healthcare

Introduction
Set up Azure Health Bot
Configure Customer Service Omnichannel live chat
Embed Health Bot in Power Apps portal
Extend Azure Health Bot with custom scenarios
Check your knowledge
Summary

Module 8: Enable patients to access the Patient Access portal

Introduction
Exercise - Set up and navigate the Patient Access portal
Exercise - Create and set up agent scripts
Exercise - Create and manage knowledge articles
Exercise - Experience escalation into Patient Service Center
Check your knowledge
Summary

Module 9: Virtual visits in Microsoft Cloud for Healthcare

Introduction
Configure Virtual Clinic application
Configure Microsoft Teams for virtual visits
Schedule a virtual visit
Check your knowledge
Summary

Get setup quickly with Microsoft Cloud for Healthcare

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Course Description

Overview

Syllabus

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