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Discover ways to foster an AI-ready culture in your business

Offered By: Microsoft via Microsoft Learn

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Artificial Intelligence Courses Finance Courses Marketing Courses Sales Courses Customer Service Courses Change Management Courses Organizational Culture Courses

Course Description

Overview

  • Module 1: Understand the key elements that make a culture AI-ready and a framework to drive the change needed in your organization for a successful AI strategy.

    • In this module, you will:

    • Describe the key elements of an AI-ready organizational culture.
    • Identify opportunities for change to achieve an AI-ready culture.
    • Apply the AI Maturity Model Assessment to your business.
  • Module 2: Learn the necessary cultural changes for enterprise finance organizations to make AI transformation successful, and how they fit into a holistic AI strategy.

    • In this module, you will:

    • Recognize the key elements of an AI-ready organizational culture in finance.
    • Explain how Microsoft incorporated AI into its finance processes.
    • Identify opportunities for change to achieve an AI-ready culture in your finance department.
  • Module 3: Learn the necessary cultural changes for enterprise marketing organizations to make AI transformation successful, and how they fit into a holistic AI strategy.

    • In this module, you will:

    • Recognize the key elements of an AI-ready organizational culture in marketing.
    • Explain how Microsoft incorporated AI into their marketing processes.
    • Identify opportunities for change to achieve an AI-ready culture in your marketing department.
  • Module 4: Learn the necessary cultural changes for enterprise sales organizations to make AI transformation successful, and how they fit into a holistic AI strategy.

    • In this module, you will:

    • Recognize the key elements of an AI-ready organizational culture in sales.
    • Explain how Microsoft incorporated AI into our sales processes.
    • Identify opportunities for change to achieve an AI-ready culture in your sales department.
  • Module 5: Learn the necessary cultural changes for enterprise customer service to make AI transformation successful, and how they fit into a holistic AI strategy.

    • In this module, you will:

    • Recognize the key elements of an AI-ready organizational culture in customer service.
    • Explain how Microsoft incorporated AI into customer service processes.
    • Identify opportunities for change to achieve an AI-ready culture in your customer service department.

Syllabus

  • Module 1: Understand the importance of building an AI-ready culture
    • Introduction
    • Understand the importance of building an AI-ready culture
    • Discover the characteristics that foster an AI-Ready culture
    • Understand how Prosci's ADKAR framework can help you lead organizational change
    • Discover how to apply the AI Maturity Model Assessment to your business
    • Knowledge Check
    • Summary and resources
  • Module 2: Discover how to foster an AI-ready culture in finance
    • Introduction
    • Discover how to foster an AI-ready culture in finance - Case study introduction
    • Discover how to foster an AI-ready culture in finance - Executive Q&A
    • Discover how to foster an AI-ready culture in finance - Case study resolution
    • Knowledge Check
    • Summary and resources
  • Module 3: Discover how to foster an AI-ready culture in marketing
    • Introduction
    • Discover how to foster an AI-ready culture in marketing - Case study introduction
    • Discover how to foster an AI-ready culture in marketing - Executive Q&A
    • Discover how to foster an AI-ready culture in marketing - Case study resolution
    • Knowledge Check
    • Summary and resources
  • Module 4: Discover how to foster an AI-ready culture in sales
    • Introduction
    • Discover how to foster an AI-ready culture in sales - Case study introduction
    • Discover how to foster an AI-ready culture in sales - Executive Q&A
    • Discover how to foster an AI-ready culture in sales - Case study resolution
    • Knowledge Check
    • Summary and resources
  • Module 5: Discover how to foster an AI-ready culture in customer service
    • Introduction
    • Discover how to foster an AI-ready culture in customer service - Case study introduction
    • Discover how to foster an AI-ready culture in customer service - Executive Q&A
    • Discover how to foster an AI-ready culture in customer service - Case study resolution
    • Knowledge Check
    • Summary and resources

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