YoVDO

Create copilots with Microsoft Copilot Studio

Offered By: Microsoft via Microsoft Learn

Tags

Microsoft PowerApps Courses Customer Service Courses No-Code Development Courses

Course Description

Overview

  • Module 1: Learn about Microsoft Power Virtual Agents bots.

    • In this module, you will:

    • Create Power Virtual Agents bots.
    • Test Power Virtual Agents bots.
    • Analyze performance.
  • Module 2: Microsoft Power Virtual Agents helps you quickly enhance your bot’s functionality to make it even more powerful. This module examines methods that you can use to enhance your Power Virtual Agents bots.

    • In this module, you will:

    • Initiate Power Automate flows directly from topics in your bot.
    • Configure bots to pass conversations to applications such as Omnichannel for Customer Service.
    • Extract content from support pages and configure it into bot topics that you can use in conversations.
  • Module 3: Microsoft Power Virtual Agents uses trigger phrases in bots to identify when to present a topic to a customer. This module will examine how you can use topics to create and manage conversation paths in a bot.

    • In this module, you will:

    • Work with bot topics and branch a topic.
    • Use entities in a conversation.
    • Use variables across topics.
    • Use a fallback topic rather than triggering an escalation.
    • Manage a topic status, copy topics, and resolve topic errors.
  • Module 4: Learn how to implement no-code chatbots to solve common customer issues.

    • In this module, you will:

    • Create and configure a new bot.
    • Set permissions and security.
    • Use topics and entities.

Syllabus

  • Module 1: Get started with Power Virtual Agents bots
    • Introduction
    • Get started working with environments
    • Create bots and work with the Power Virtual Agents interface
    • Create topics
    • Test bots
    • Publish bots and analyze performance
    • Exercise - Build your first chatbot
    • Check your knowledge
    • Summary
  • Module 2: Enhance Power Virtual Agents bots
    • Introduction
    • Use Power Automate to add actions
    • Transfer conversations to agents by using Omnichannel for Customer Service
    • Create topics for existing support content
    • Analyze bot performance
    • Check your knowledge
    • Summary
  • Module 3: Manage topics in Power Virtual Agents
    • Introduction
    • Work with bot topics
    • Branch a topic
    • Work with entities
    • Variables
    • Work with fallback topics
    • Manage topics
    • Check your knowledge
    • Summary
  • Module 4: Manage Power Virtual Agents
    • Introduction
    • Environments in Power Virtual Agents
    • Bot topics permissions
    • Bot entities and flow permissions
    • Monitor and diagnose
    • Administer and manage
    • Check your knowledge
    • Summary

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