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Managing Conflict

Offered By: Arizona State University via Coursera

Tags

Conflict Resolution Courses Communication Skills Courses Interpersonal Skills Courses

Course Description

Overview

Do you want the best strategies for handling conflict in person, over the phone or in an email? Learn the skills to recognize and address conflicts from this Managing Conflict course!

Syllabus

  • Start Here
  • Identifying conflict mindsets
  • Handling conflict in person
  • Handling conflict over email
  • Handling conflict on the phone
  • Course Conclusion

Taught by

CareerCatalyst

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