Frontline Manager®

Frontline managers sit at the very first level of management across a company's business operations and functions, and are utilized in just about every industry and market. They make up 60% of a company's management ranks, and directly supervise as much as 80% of the workforce. They are the representation of a brand - interacting with customers, speaking to vendors, negotiating contracts, and managing employees. They are, in essence, a company's strategy in motion and the key to its success. The Frontline Manager® course was developed to offer vital training in core managerial skills to first-level managers. With a focus on topics such as supervision, coaching, leadership styles, navigating organizational culture, and time management, the courses are designed to help frontline managers develop into true leaders within an organization. The course is online and self-paced, offering flexibility in the delivery and timeframe. No prerequisites are required to begin the course. The A course will be considered complete when the participant has done all assignments, exercises, review checkpoints, and has received at least a 70% on the course final exam.

The Frontline Manager Certificate is a comprehensive course that will teach you the skills you need to be a successful first-level manager. The course includes in-depth learning on the following topics:

• Introduction to Supervision
• Navigating Your Organizational Culture
• Better Communication
• Leadership Styles
• Teams and Groups
• Coaching
• Progressive Discipline
• Time Management
• Work-Life Balance

The course culminates with a simulation that challenges learners to put their new skills into action.