Zendesk Customer Service Professional Certificate
Offered By: LinkedIn Learning
Course Description
Overview
Great customer service involves making your customers feel heard, developing and sustaining relationships, listening, and building rapport. Whether you’re starting a career in customer service or looking to improve your skills, these courses can help. Tune in, pass the final exam, and earn your certificate.
- Build key listening skills so your customers feel heard.
- Develop your customer service problem-solving skills.
- Learn to de-escalate challenging situations.
Syllabus
Courses under this program:
Course 1: Customer Service Foundations
-Make your customers feel valued. Learn practical techniques for delivering outstanding customer service and increasing customer loyalty.
Course 2: Customer Service: Problem-Solving and Troubleshooting
-Learn critical problem-solving and troubleshooting processes for common sense customer service in a wide variety of applications.
Course 3: Building Rapport with Customers (2022)
-Forge a human connection with your customers. Learn how to establish rapport within the first few seconds of a customer service interaction.
Course 4: Customer Service: Handling Abusive Customers
-Learn strategies and techniques for handling abusive customers. Discover how to diffuse and refocus negative customer service interactions.
Course 5: Creating Positive Conversations with Challenging Customers
-Learn how to put a positive slant on a negative situation, and leave your customers feeling heard and valued.
Course 6: Serving Customers Using Social Media
-Social media is a critical customer service tool. Learn how to serve customers in high-stakes channels like Facebook, Twitter, Instagram, ratings and review sites, and more.
Course 1: Customer Service Foundations
-Make your customers feel valued. Learn practical techniques for delivering outstanding customer service and increasing customer loyalty.
Course 2: Customer Service: Problem-Solving and Troubleshooting
-Learn critical problem-solving and troubleshooting processes for common sense customer service in a wide variety of applications.
Course 3: Building Rapport with Customers (2022)
-Forge a human connection with your customers. Learn how to establish rapport within the first few seconds of a customer service interaction.
Course 4: Customer Service: Handling Abusive Customers
-Learn strategies and techniques for handling abusive customers. Discover how to diffuse and refocus negative customer service interactions.
Course 5: Creating Positive Conversations with Challenging Customers
-Learn how to put a positive slant on a negative situation, and leave your customers feeling heard and valued.
Course 6: Serving Customers Using Social Media
-Social media is a critical customer service tool. Learn how to serve customers in high-stakes channels like Facebook, Twitter, Instagram, ratings and review sites, and more.
Courses
-
Social media is a critical customer service tool. Learn how to serve customers in high-stakes channels like Facebook, Twitter, Instagram, ratings and review sites, and more.
-
Learn how to put a positive slant on a negative situation, and leave your customers feeling heard and valued.
-
Make your customers feel valued. Learn practical techniques for delivering outstanding customer service and increasing customer loyalty.
-
Learn strategies and techniques for handling abusive customers. Discover how to diffuse and refocus negative customer service interactions.
-
Learn critical problem-solving and troubleshooting processes for common sense customer service in a wide variety of applications.
Taught by
Jeff Toister, Noah Fleming, Myra Bryant Golden, David Brownlee and Leslie O'Flahavan
Related Courses
A Business Journey with Caffeine CafeTaylor's University via OpenLearning Understanding Customer Experience
Karlstad University via Independent 中级商务汉语 - 入职与营销篇 | Intermediate Business Chinese - Recruitment and Marketing
Peking University via edX 中级商务汉语（入职与营销篇）
Peking University via Coursera Experience SAP Hybris Solutions
SAP Learning