Working with Difficult People

Learn effective ways to communicate and collaborate with people you find challenging to work with.

Introduction

• The inconvenient truths of working with difficult people

1. Understanding Difficult People

• Distinguish the behavior from the person
• Understand levels of difficult behavior
• Are you the difficult person?

2. Types of Difficult Behavior and How to Respond

• Responding to bad habits at work
• Responding to mental health struggles
• Responding to absent behavior
• Responding to negative behavior
• Responding to controlling or competitive behavior
• Responding to passive-aggressive behavior
• Responding to narcissistic behavior
• Responding to aggressive behavior

3. When the Difficult Person Is Your Boss

• When the difficult person is your boss
• Dealing with micromanaging behavior

4. Things to Remember When Responding to Difficult Behavior

• Preventing difficult behavior
• Tips for confronting difficult behavior
• Using a flowchart to decide how to respond

Conclusion

• Why did you take this course?