Winning Back a Lost Customer

Offered By: LinkedIn Learning

Tags

Customer Service Courses Marketing Courses Relationship Management Courses

Course Description

Overview

Lost customers are not lost causes. Learn why customers leave—and how to win them back.

Syllabus

Introduction

Getting a customer back

1. Understanding Lost Customers

Knowing when a customer is lost
Why customers leave
Solving attrition problems

2. Mission Impossible

Establishing contact patterns
Building attrition alarm systems

3. Win Customers Back

How to implement a reactivation system
Rekindle relationships and craft your messaging
How to deliver a reactivation campaign
How to track a reactivation campaign

Conclusion

Setting expectations for winning back lost customers
Customer reactivation resources

Taught by

Noah Fleming

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