Windows 11 for IT Support: Troubleshooting Basics (2022)

This course offers a comprehensive look at the most common IT fixes for Windows 11, as well as the techniques and tools to use along the way.

Introduction

• Basic Windows troubleshooting for IT
• What you should know

1. An Introduction to Troubleshooting

• Rules for troubleshooting Windows 11

2. The Most Common Fixes

• Booting into Safe Mode
• Resetting Windows
• Restoring Windows
• Running Windows Update
• Removing a buggy update

3. Troubleshooting Tools

• Working with the Reliability Monitor
• Using the Steps Recorder
• Using the Security and Maintenance Console
• Working with troubleshooters
• Cleaning up the hard disk
• An introduction to the Event Viewer
• An introduction to performance monitoring
• What is slowing down the system?

4. Fixing Boot Problems

• Fixing boot problems
• Windows startup

5. Remote Troubleshooting

• Using Remote Assistance
• Configuring the Remote Desktop Protocol client
• Establishing a remote desktop session

6. Troubleshooting Applications

• Reinstalling a Windows Store application
• Reinstalling a Win32 application
• Repairing a Win32 application
• Fixing an application compatibility problem

Conclusion

• Continuing with Windows 11