Windows 11 for IT Support: Advanced Troubleshooting

Learn how to use the troubleshooting tools available in Windows 11 to address advanced problems.

Introduction

• Advanced Windows 11 IT support

1. Network Troubleshooting

• Verifying IP address assignments
• The ping test
• Testing DNS name resolution
• Flushing the DNS resolver cache
• Troubleshooting internet connectivity
• Fixing Wi-Fi connectivity
• Network troubleshooting when Hyper-V is installed

2. Troubleshooting Logins

• Fixing login problems
• Common domain join problems
• Solving time sync issues

3. Troubleshooting the Blue Screen of Death

• Creating a blue screen error on demand
• The anatomy of a blue screen
• Basic blue screen troubleshooting steps
• Running the Reliability Monitor
• Configure a memory dump
• Analyzing a memory dump

Conclusion

• Next steps