Windows 10: Troubleshooting for IT Support

Explore the tools you need to know to troubleshoot common problems using built-in tools and solutions in the Windows 10 operating system.

Introduction

• Learn the basics of troubleshooting in Windows 10

1. An Introduction to Troubleshooting

• Windows 10 troubleshooting best practices

2. The Most Common Fixes

• Booting into Safe Mode
• Resetting Windows
• Restoring Windows
• Running Windows Update
• Removing a buggy update

3. Troubleshooting Tools

• Working with the Reliability Monitor
• Using the Steps Recorder
• Using the Security and Maintenance Console
• Working with troubleshooters
• Cleaning up the hard disk
• An introduction to the Event Viewer
• An introduction to performance monitoring
• What is slowing down the system?

4. Fixing Boot Problems

• Fixing boot problems
• Windows startup

5. Remote Troubleshooting

• Using Remote Assistance
• Configuring the RDP client
• Establishing a Remote Desktop session

6. Troubleshooting Applications

• Reinstalling a Windows Store application
• Reinstalling a Win32 application
• Repairing a Win32 application
• Fixing an application compatibility problem

Conclusion

• Next steps