Windows 10: Troubleshooting Cloud Integration

Learn what you need to know to effectively troubleshoot and resolve issues that arise when integrating Windows 10 with the cloud.

Introduction

• Welcome
• What you should know

1. Troubleshoot Azure Active Directory Issues

• Cloud troubleshooting
• User account issues
• Azure AD register versus join
• Azure AD join set-up issues
• Enrolling a new device into modern management
• Remote desktop connections to Azure AD connected devices
• Azure AD Enterprise State Roaming
• Troubleshooting groups
• Troubleshooting MFA
• User login issues
• Self-service password reset issues
• The automated troubleshooter

2. Resolving Microsoft Intune Issues

• Troubleshoot Microsoft Intune
• Troubleshoot Azure AD join and Intune enrollment
• Troubleshoot auto-enrollment issues
• Troubleshoot Intune licensing
• Managing Intune settings
• Device enrollment manager (DEM) provisioning issues
• Demo: Using device enrollment manager

3. Device and Application Deployment Issues

• Windows Autopilot deployment
• Windows Autopilot process
• Troubleshoot Windows Autopilot
• Advanced Windows Autopilot troubleshooting
• Troubleshoot Windows Autopilot deployment profiles

4. Troubleshooting Device Security

• Understanding BitLocker encryption
• Recovering BitLocker encrypted drives
• Using cloud-stored BitLocker recovery keys
• Demo: Retrieving a cloud-stored BitLocker recovery key
• BitLocker key management for enterprises
• Troubleshooting Windows Defender security

5. Identifying and Resolving Windows Update for Business Issues

• Understand Windows as a service
• Manage Windows Update for Business settings
• Troubleshoot Windows Update for Business
• Demo: Configure Windows 10 update rings using Intune
• Resolving Windows Update connectivity issues
• Troubleshooting delivery optimization
• Fine-tune delivery optimization

6. Managing Windows 10 Compatibility Issues

• Troubleshoot Windows upgrade issues
• Troubleshoot advanced Windows upgrade Issues
• Troubleshoot browser compatibility with Enterprise Mode
• Demo: Configure Enterprise Mode

7. Resolving Office 365 Issues

• Resolving cloud connectivity problems
• Managing bandwidth issues and bottlenecks
• Troubleshooting Office 365
• Using the Office 365 troubleshooter
• Troubleshooting Office 365 ProPlus issues
• Troubleshoot Known Folder Move to OneDrive
• Demo: Redirect Windows known folders to OneDrive

8. Finding Help and Support

• How to find support
• Service requests
• Service health and Service status
• Demo: Viewing Service health and Message center
• Viewing the future with the Microsoft Roadmap

Conclusion

• Next steps