Windows 10: Supporting Users Essential Training

Learn about the techniques and concepts that IT professionals must know to support users and troubleshoot Windows 10 in an organization.

Introduction

• Supporting users in Windows 10
• What you should know

1. Navigate the Windows 10 Interface

• Start menu
• The Action Center
• Tablet mode
• Manage and switch apps
• The new clipboard
• Focus Assist
• The Search interface
• Customize Search settings
• Access work through Timeline
• Using the Microsoft Store
• Create virtual desktops

2. Manage Application Performance and Compatibility

• Manage application compatibility
• Disable S mode
• Application compatibility and the ADK
• Get performance data from Task Manager
• An introduction to the Resource Monitor
• An introduction to Performance Monitor
• Viewing your hardware specifications
• Windows Storage Sense
• Uninstalling unwanted applications
• Remove Windows bloatware
• Modifying Windows Startup

3. Understand Browser Support

• An overview of Microsoft Edge
• Edge settings
• Configure Edge with Group Policy
• Edge browser extensions
• Inking with Edge
• Safe Browsing with Application Guard

4. Connectivity and Hardware

• Smartphone connectivity
• Windows Ink and the Surface Pen
• Miracast support
• Bluetooth
• The Surface Dial
• Mixed Reality Portal

5. Remote Connectivity

• Enable remote connectivity to Windows 10
• Use Remote Desktop Services
• Remote Desktop Connection Manager
• Remote Assistance

6. Use Backup and Recovery Options

• Create a traditional backup
• Restore a traditional backup
• Create an image backup
• Restore an image backup
• Create a file history backup
• Restore a file history backup
• Refresh the Windows operating system

7. Manage OneDrive Integration

• Add an account to OneDrive
• Files On-Demand
• OneDrive backup

Conclusion

• More about Windows 10 IT support