Windows 10: Advanced Troubleshooting for IT Support

Explore advanced troubleshooting concepts around Windows 10, including hardware, devices, network and remote connectivity, performance, and updates.

Introduction

• Learn advanced troubleshooting in Windows 10

1. Devices and Services

• Checking for stopped services
• Common causes of service failure
• Using PowerShell to start failed services
• Using Device Manager to find failed devices
• Disabling failed devices
• Updating device drivers

2. Network Troubleshooting

• Verifying IP address assignments
• The ping test
• Testing DNS name resolution
• Fixing common DNS issues
• Using the network troubleshooter
• Fixing Wi-Fi connectivity
• Network troubleshooting when Hyper-V is installed
• Hyper-V virtual machine connectivity

3. Troubleshooting Logins

• Fixing a computer account
• Common domain membership problems
• Solving time sync issues

4. Troubleshooting System Updates and Integrity

• Running CHKDSK
• Using the System File Checker
• Restoring a system's health
• Verify your Windows build number
• Running Windows Update
• Using the Windows Update Troubleshooter
• Resolving common update errors

5. Performance Troubleshooting

• Using the Task Manager for performance assessments
• Working with the Resource Monitor
• Using the Performance Monitor
• Using PowerShell to track resource usage

6. Troubleshooting the Blue Screen of Death

• Creating a blue screen error on demand
• The anatomy of a blue screen
• Basic troubleshooting steps
• Running the Reliability Monitor
• Configure a crash dump
• Analyzing a crash dump

Conclusion

• Next steps