Windows 10: Advanced Troubleshooting for IT Support

Learn how to resolve some of the difficult issues that might arise when supporting Windows 10. Explore advanced troubleshooting for IT professionals in an enterprise environment.

Introduction

• Windows advanced support
• What you should know

1. Troubleshooting Startup Issues

• Introducing Sysinternals tools
• Demo: Sysinternals autoruns
• Troubleshooting the startup recovery environment
• Troubleshooting the Windows 10 boot process
• Using Windows 10 Safe Mode
• Demo: Windows 10 startup recovery environment

2. Troubleshooting BitLocker

• BitLocker protected drives
• Recovering BitLocker protected drives
• Additional BitLocker functionality
• Demo: Creating a new BitLocker password
• Microsoft BitLocker Administration and Monitoring
• Managing BitLocker

3. Troubleshooting Hardware Devices and Software

• Resolving hardware problems
• Resolving a slow-running computer
• Resolving device driver problems
• Demo: Managing device driver issues
• Controlling device installation using Group Policy
• Demo: Restricting access to USB data drives
• Accessing NTFS or encrypted volumes on a failed computer
• Application compatibility workflow
• Advanced application compatibility tools
• Demo: Fixing an incompatible application using a shim

4. Troubleshooting Computers Remotely

• Administrative shares
• Group Policy preferences
• Demo: Group Policy preferences
• Remoting with Windows PowerShell
• Demo: Using Windows PowerShell remoting

5. Troubleshooting Network and Remote Connectivity

• Network configuration Issues
• Physical network connectivity
• Network resource connectivity issues
• Name resolution
• Built-in wizards for network issues
• Configuring and determining network settings
• Network troubleshooting tools
• Demo: Troubleshooting network connectivity
• Demo: Determining network settings using PowerShell

6. Troubleshooting VPN Connections

• VPN tunneling protocols
• VPN authentication methods
• Demo: Creating a VPN
• Troubleshooting VPN connectivity issues
• Demo: Troubleshooting a VPN connection

7. Troubleshooting Group Policy and MDM Issues

• Group Policy vs. Mobile Device Management
• Migrating to a MDM solution
• Demo: Using the MDM Migration Analysis Tool
• Review of Group Policy application
• Group Policy processing
• Troubleshooting Group Policy
• Demo: Troubleshooting Group Policy application

8. Troubleshooting User Sign-On Issues

• Windows 10 sign-in options
• Troubleshooting Windows sign-in issues
• Migrating to the cloud
• Troubleshooting user settings
• Resolving Folder Redirection issues
• Resolving sign-on issues with Office 365
• Demo: Support and Recovery Assistant for Office 365

Conclusion

• Next steps