Using Feedback to Drive Performance

Offered By: LinkedIn Learning

Tags

Performance Management Courses Communication Skills Courses Human Resources Courses Leadership Courses Conflict Resolution Courses Active Listening Courses Employee Development Courses

Course Description

Overview

Learn how to give timely, effective feedback that boosts your employees' efficiency and overall performance in the workplace.

Syllabus

Introduction

Everything is feedback

1. Giving Feedback

Purposes of feedback
Personalized feedback
Timely feedback
Specific feedback

2. Receiving Feedback

Active listening
Don't get defensive
Feedback with heated emotions
Fundamental attribution error

3. Confronting Undesired Behavior

Lack of humility
Lack of motivation
Lack of ability
Taking disciplinary action
When feedback doesn't stick
The greaser approach
Address behavior

4. Feedback Expectations

Feedback balance
Utilizing feedback data
Value mid performing team members

5. Informal Feedback

Foster informal feedback
Feedback ownership
Feedback methods
Relational feedback

Conclusion

Resources for giving effective feedback

Taught by

Amber Vanderburg and Madecraft

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Коммуникативные навыки
E-Learning Development Fund via Coursera 2021 Physician Leadership Virtual Journal Club: Wellness and Wellbeing: What Physician Leaders Should Know (RECORDING)
Stanford University via Independent Communication in the 21st Century Workplace
University of California, Irvine via Coursera A Beginner’s Guide to Giving and Receiving Feedback
University of Southern Queensland via FutureLearn A New Communication Framework for Healthcare
University of California, San Diego via Coursera