Using Assessments to Hire Customer Service Reps

Learn how to use personality assessments when hiring to find the best fits for your customer service positions.

Introduction

• Using personality assessments to hire in customer service

1. Various Personality Assessments

• Learn the four DISC personality types
• The D personality type in DISC
• The I personality type in DISC
• The S personality type in DISC
• The C personality type in DISC

2. Personality Assessment Benchmarking

• The best-suited personality types for customer service roles
• DISC personality types not suited for customer service roles

3. Motivation Assessments for Customer Service

• The motivation assessment
• The best motivation types for customer service roles
• Motivation types not suited for customer service roles

Conclusion

• Take and implement the DISC and motivation assessments