Troubleshooting IT Remote Administration

This course provides IT administrators with both a framework for addressing remote technical problems, as well as practical workflows for fixing the most common problems.

Introduction and Installation

• Remote admin troubleshooting

1. Windows 10 Client Remote Troubleshooting

• Introduction to remote troubleshooting
• Built-in Windows remote tools for troubleshooting
• Third-party remote tools available for Windows clients
• Demonstrations of many popular third-party remote utilities
• Remote troubleshooting servers

2. Windows Remote Desktop

• Remote Desktop for Windows server
• Remote Desktop for Windows 10
• Troubleshooting Remote Desktop

3. Mac Client Remote Troubleshooting

• Apple screen sharing and Remote Desktop
• Windows to Mac remote control
• How to connect a Mac to a Windows file share on a server
• Installing and removing apps
• NVRAM reset to fix many basic problems

4. Wireless

• Intro to wireless technologies
• Basic wireless home setup
• How to pick a Wi-Fi channel
• Wireless security
• Wireless security demonstration
• Troubleshooting Wi-Fi
• Cellular wireless and Wi-Fi
• The future of Wi-Fi

5. Client VPN

• Intro to VPN technologies
• Windows VPN types
• Windows VPN demonstration and troubleshooting
• Common VPN errors

6. Firewalls

• Firewall VPN types
• Troubleshooting firewall VPNs
• Home-based firewalls
• Configuring corporate firewalls for home user resource access

7. Printing

• Intro to home printing office and cloud documents
• Scanning on a Windows computer from an all-in-one printer
• Scripting Group Policy and PowerShell network printer installation
• Troubleshooting local printing
• Troubleshooting network printers

8. Video Conferencing

• Intro to video conferencing
• Video conferencing with Zoom
• Video conferencing with Microsoft Teams

9. Operating System Security

• Securing home users from hackers
• Antimalware options for Windows clients
• Phishing email attempts