The Outsourced Environment

Learn how to discuss and support the work conditions surrounding the management or delivery of outsourced services.

Introduction

• Enhance your outsourcing environment
• Things to know
• The benefit of outsourcing

1. Contract Components

• Understanding the contract and relationship
• The ongoing role of the contract
• The contract points of contact

2. Outsourcing Operational Nuances

• Who is my boss?
• Time tracking requirements
• People you will and won't see
• Problems: How much should I share?
• Developing and maintaining technical skills

3. Handling Unique Requests

• Client: Making special requests
• Outsourcer: Responding to special requests

Conclusion

• Exercise: What's missing in this environment?
• Exercise solution: What's missing in this environment?
• Next steps