Teaching Civility in the Workplace

Offered By: LinkedIn Learning

Tags

Workplace Communication Courses Conflict Resolution Courses Active Listening Courses Workplace Culture Courses Microaggressions Courses

Course Description

Overview

Create a happier, healthier workplace by teaching civility and learning how to set a good example with your own behavior.

Syllabus

Introduction

Training for a civil workplace

1. Civility Now

Defining civility
Civility is social
Microaggressions in action
Incivility in action

2. For Employees, Supervisors, and Managers

How communication works
Building self-awareness
Active listening
Positive vs. negative language
Bystander vs. upstander
Be an upstander for yourself
Be an upstander for others
Online civility

3. Creating and Sustaining a Civil Work Environment

Your responsibilities
Taking complaints and stepping in
Coaching incivility

Taught by

Catherine Mattice Zundel

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