Teaching Civility in the Workplace
Offered By: LinkedIn Learning
Course Description
Overview
Create a happier, healthier workplace by teaching civility and learning how to set a good example with your own behavior.
Syllabus
Introduction
- Training for a civil workplace
- Defining civility
- Civility is social
- Microaggressions in action
- Incivility in action
- How communication works
- Building self-awareness
- Active listening
- Positive vs. negative language
- Bystander vs. upstander
- Be an upstander for yourself
- Be an upstander for others
- Online civility
- Your responsibilities
- Taking complaints and stepping in
- Coaching incivility
Taught by
Catherine Mattice Zundel
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