Soft Skills for Sales Professionals

Learn how to build your soft sales skills to better connect with—and ultimately sell to—your customers.

Introduction

• Upping your sales game

1. The Value of Soft Skills in Sales

• The new sales landscape
• Hard sales skills vs. soft sales skills
• Why soft skills matter to your customer
• Soft skills can be learned and developed

2. Build Your Soft Skills

• How to develop your growth mindset
• Apply adaptability to your sales process
• Building your empathy in sales

3. Further Building Your Soft Skills

• Communicate clearly, effectively, and persuasively
• Connect with prospects and customers in the marketplace
• How to develop your emotional intelligence for sales
• Bounce back from professional setbacks with resilience

4. Putting Your Soft Skills into Action

• Put the soft skills into action
• Integrating soft skills
• Continue to build your soft skills acumen

Conclusion

• Bottom line difference