Serving Customers in a Continuously Changing World

Discover the customer-focused solutions you need to deal with the challenges of a post-COVID world, including safety protocols, distribution issues, and aggressive attitudes.

Introduction

• Customer service in the new normal

1. Adjusting to Your New Customer Service Workplace

• Addressing new safety protocols in your workplace
• Overcoming new challenges with your customer service team members
• Handling today's new onsite challenges in customer service

2. Overcoming the New Challenges with Today's Customers

• Communicating effectively with customers today
• Dealing with upset customers in today's environment
• Incorporating flexibility into your customer service efforts

3. Delivering World-Class Customer Service in Today's World

• The importance of a positive attitude in customer service today
• Showing empathy in the new customer service reality
• Anticipating what your customer needs in customer service today

4. Conclusion

• Thriving in the new customer service landscape