ServiceNow: Basic Administration

Learn the fundamentals of administering ServiceNow. Learn how to configure key applications, explore uses and workflows for commonly accessed applications, and more.

Introduction

• Set your organization up for success
• What you need to know

1. User Interface and Navigation

• Understanding key UI components
• Manage users, groups, and roles
• Personalize and customize lists
• Create and customize forms

2. Collaboration

• Task management with rules and notes
• Configure notifications
• Metrics and reporting

3. Database Administration

• Database structure: Tables and records
• Protect data using access control rules
• Populate the database using import sets
• Configuration management databases

4. Self-Service and Process Automation

• Knowledge base and content creation
• Maintain and update the Service Catalog
• Flow Designer and workflows

5. Scripting and Application Tools

• Various script types
• Modify configurations using update sets
• Best practices for app development

Conclusion

• Next steps with ServiceNow