Selling with Empathy during Uncertain Times

Offered By: LinkedIn Learning

Tags

Sales Courses Communication Skills Courses Empathy Courses Strategic Planning Courses

Course Description

Overview

Learn how to navigate selling in uncertain times. Discover an empathetic, customer-centric sales approach that customers need more than ever before.

Syllabus

Introduction

What customers need from salespeople right now

1. Pivot to Meet the Moment

Three skills to start selling differently
Pivot your sales mindset
Find an authentic purpose in sales
Identify who you can help through selling
Take fear off the table in sales

2. Create Urgency with Clients

Create a vivid mental picture before selling
How to power plan in sales
Opening the sales discussion with empathy and urgency
How to deal with customer emotions
Three high-impact sales questions

3. Improve Your Win Rate

How to work up the chain in sales
Why you should skip the slide deck presentation
How to rebound from a sales failure
How to manage your boss in sales
Connecting money and meaning as a salesperson

Taught by

Lisa Earle McLeod

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