Sales: Develop a Service Orientation

Learn how to develop skills to adopt a customer-centric mindset that drives business growth.

Introduction

• The service mindset and its role in business

1. Service Mindset Skills: Partner with Your Customers

• Defining a service mindset and the value it offers
• Comparing a service mindset to other mindsets
• The service mindset impact: Software as a service (SaaS)

2. Skills to Deliver and Measure Great Service

• Putting yourself in your customer's shoes
• "Seeing around corners" for greater service
• Bringing a service mindset to your organization
• Measuring your service mindset: Industry metrics plus KPIs
• Using generative AI tools to enhance service

3. Explore the Challenges of Being Service-Minded

• Staying service-focused through a crisis
• Balancing business goals with a service mindset
• Bouncing back from losing a key customer

4. Getting a Job in a Service-Minded Culture

• Recognizing a customer-centric culture
• Interviewing for a job in a customer-centric company
• Exploring the service mindset across different industries

Conclusion

• Implementing a service mindset every day