Retail Customer Service Management and Coaching

Offered By: LinkedIn Learning

Tags

Retail Management Courses Coaching Courses Customer Service Courses Goal Setting Courses Empowerment Courses Behavior Management Courses

Course Description

Overview

Discover how to manage young employees. Learn management and coaching techniques to bring out the best in a younger team.

Syllabus

Welcome

Effectively manage and coach young retail employees

1. How to Become a Great Leader

The three leadership styles
Understand your young retail employees
Communicate effectively with young employees

2. How to Train Your Young Retail Employees

Instill confidence in your young employees
Create successful retail management goals
The importance of policies and procedures in retail management

3. How to Manage a Young Retail Team

Motivate and inspire a young retail team
How to manage young retail employees
Overcome behavior issues with your young employees

4. How to Coach Your Young Employees

Conduct a one-on-one coaching session
Conduct a performance review
Empower your young employees

Taught by

David Brownlee

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