YoVDO

Retail Customer Service Management and Coaching

Offered By: LinkedIn Learning

Tags

Retail Management Courses Coaching Courses Customer Service Courses Goal Setting Courses Empowerment Courses Behavior Management Courses

Course Description

Overview

Discover how to manage young employees. Learn management and coaching techniques to bring out the best in a younger team.

Syllabus

Welcome
  • Effectively manage and coach young retail employees
1. How to Become a Great Leader
  • The three leadership styles
  • Understand your young retail employees
  • Communicate effectively with young employees
2. How to Train Your Young Retail Employees
  • Instill confidence in your young employees
  • Create successful retail management goals
  • The importance of policies and procedures in retail management
3. How to Manage a Young Retail Team
  • Motivate and inspire a young retail team
  • How to manage young retail employees
  • Overcome behavior issues with your young employees
4. How to Coach Your Young Employees
  • Conduct a one-on-one coaching session
  • Conduct a performance review
  • Empower your young employees

Taught by

David Brownlee

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