Retail Customer Service

Offered By: LinkedIn Learning

Tags

Retail Management Courses Communication Skills Courses Sales Courses Conflict Resolution Courses

Course Description

Overview

Learn how to provide "rock star" retail customer service—the kind that gets you noticed by managers and keeps customers coming back.

Syllabus

Introduction

Delivering great retail customer service

1. Why Retail Customer Service Is Important

Employee benefits of top-notch customer service
How consumers benefit from excellent retail customer service

2. Create a Positive Attitude

Everyday rituals that create a positive attitude
Positive communication in retail customer service

3. Key Behaviors for Success

What customers need from their retail experience
Make a great first impression with customers
How to build rapport in 30 seconds or less
How to manage customer expectations
How to deal with upset customers
Powerful customer service questions

4. Retail Etiquette

How to greet retail customers
How to place retail customers on hold
How to keep waiting retail customers happy

Conclusion

Assess your retail customer service performance
Start applying your retail customer service skills

Taught by

David Brownlee

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