Requirements Elicitation for Business Analysts: Interviews

Learn when and how to conduct interviews with users and project stakeholders to identify project requirements.

Introduction

• Discover requirements of stakeholders

1. Introduction to Interviews

• Choosing to use interviewing as a technique
• Using interviews to elicit requirements
• Reviewing the interview process

2. Preparing for an Interview

• Defining the interview's purpose
• Selecting the right person to interview
• Researching the person to interview
• Planning interview questions
• Setting up the interview

3. Conducting the Interview

• Examining an example interview
• Building rapport in an interview
• Learning to lay out expectations
• Asking probing questions
• Challenge 1: Planning interviews
• Solution 1: Planning interviews
• Challenge 2: Identifying what went wrong
• Solution 2: Identifying what went wrong
• Challenge 3: Choosing probing questions
• Solution 3: Choosing probing questions
• Implementing active listening skills
• Taking notes during an interview
• Ending the interview

4. Following Up on the Interview

• Acknowledging an interviewee's time and input
• Analyzing and reviewing notes before following up

Conclusion

• Keep practicing