Remote User Testing with UserTesting.com

Learn about how to plan, structure, and conduct moderated and unmoderated remote user tests with UserTesting.com.

Introduction

• Get feedback from users remotely
• Why feedback is so powerful, especially now
• About the UserTesting platform
• The ethics of connecting with people

1. About Remote Testing

• How can you use UserTesting to learn about your users?
• When to do what: Moderated versus unmoderated remote testing

2. Remote Unmoderated Testing

• Observe the "do", Listen to the "say": How to structure an unmoderated usability test
• The short test: How to structure an unmoderated quantitative test
• Compare two experiences: Direct comparison
• Compare two experiences: Indirect comparison
• How to test language, messaging, or copy
• How to test imagery, video, and audio
• The efficient test
• What am I seeing? Assessing tasks
• What am I hearing? Deep listening for verbal questions
• How strongly do people feel? Understand ratings
• Multiple choice questions: Quick trends and patterns
• Written questions: Quick quotes, tone, and language
• The unmoderated interview

3. Remote Moderated Testing

• Set up a live conversation on UserTesting
• The interview: How to prepare
• Testing complex flows or ideas

4. Finding the Right People

• Find the right participants
• How many and who?

Conclusion

• Next steps