Quick Fixes to Attain Excellent Customer Service

Offered By: LinkedIn Learning

Tags

Customer Service Courses

Course Description

Overview

Discover simple solutions to instantly improve customer service.

Syllabus

Introduction

Welcome
Getting the most out of this course
What is a quick fix?

1. Finding Quick Fixes

Identifying performance gaps
Defining the scope of the problem
Checking awareness
Finding performance barriers

2. Problem-Solving Tools

Understanding quick fix tools
Process mapping
Analysis tools

Conclusion

Involving the team
Next steps

Taught by

Jeff Toister

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