Process Improvement Foundations

Learn how to better manage the processes—and thus the outcomes—of your project or business.

Introduction

• What is process improvement?

1. Measuring Your Processes

• Measuring and managing
• Measuring the right thing
• How to measure process improvement
• Using statistical process control (SPC)
• Setting action limits: Performance figures
• Setting action limits: Median moving range

2. Improving Your Processes

• Optimizing your quality, costs, and time tradeoff
• Understanding the real cost of quality
• Reducing cost by reducing waste
• Understanding lead time
• Improving time business process reengineering
• Challenge: Balancing lines and flow
• Solution: Balancing lines and flow
• Improving time performance: Bottlenecks
• Improving time performance: Queues
• Reducing lead time using a pull approach to reduce buffers
• Thinking about your batch sizes
• Improving quality and cost through team projects
• Looking briefly at Lean and Six Sigma

Conclusion

• Final thoughts