Problem Solving Techniques

Learn techniques for identifying the root cause of a problem, generating options, and selecting the best solution.

Introduction

• Make better decisions using problem-solving

1. Identify the Real Problem

• Determine what's causing the problem
• Ask the five whys
• Try the Kepner-Tregoe process
• Conduct a Pareto analysis
• Look at the whole system

2. Generate Possible Solutions

• Brainstorm
• Draw mindmaps
• Create decision trees
• Boost your creativity

3. Selecting the Best Solution

• Use intuition and logic to find a solution
• Examine the options
• Use a rating chart
• Find the best solution
• Utilize a risk analysis
• Navigate team decisions
• Make decisions using sensitivity
• Account for the sunk cost paradox
• Frame the decision: Subconscious and deliberate
• Consider four simple rules for decision making
• Consider implementation

Conclusion

• Summary