Outsourcing: Managing Service Transition

Offered By: LinkedIn Learning

Course Description

Overview

Learn how to evaluate effective transition plans for shifting services from the client's environment to an outsourcer, or from one outsourcer to another.

Syllabus

Introduction

Planning transitions
Things to know

1. Transition Planning

The overall transition approach
Personnel transitions
When to keep skills in house

2. Personnel Considerations

Outsourcing human factors
Leveraging remote and overseas resources

3. Transition Delivery

Transferring assets
Service levels during transition

4. Transition Cutover

Reviewing the contract
Conditions for cutover

Conclusion

Exercise: Your transition approach
Exercise solution: Your transition approach
Next steps

Taught by

Bob McGannon

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