Outsourcing: Managing Service Transition

Learn how to evaluate effective transition plans for shifting services from the client's environment to an outsourcer, or from one outsourcer to another.

Introduction

• Planning transitions
• Things to know

1. Transition Planning

• The overall transition approach
• Personnel transitions
• When to keep skills in house

2. Personnel Considerations

• Outsourcing human factors
• Leveraging remote and overseas resources

3. Transition Delivery

• Transferring assets
• Service levels during transition

4. Transition Cutover

• Reviewing the contract
• Conditions for cutover

Conclusion

• Exercise: Your transition approach
• Exercise solution: Your transition approach
• Next steps