Outsourcing Fundamentals

Learn the fundamentals of working in an outsourcing environment, including the pros and cons of different outsourcing models, outsourcing contracts, and performance reporting.

Introduction

• Key components of outsourcing
• Things To Know

1. Outsourcing Pros and Cons

• Why outsource?
• The benefits of outsourcing
• Common outsourced services
• The disadvantages of outsourcing

2. Outsourcing Structure and Terminology

• The outsourcing contract structure
• Understanding service levels
• The service request concept

3. Reporting and Contract Changes

• Performance reporting features
• Status reporting for outsourcing environments
• Applying contract changes

Conclusion

• Next steps