Outsourcing Critical Success Factors

Learn how to build a successful outsourcing relationship benefitting the outsourcer and the client, as well as how you can contribute to this positive relationship.

Introduction

• Successful outsourcing
• Things to know

1. Outsourcing Services

• Understanding what you are outsourcing
• Vendor vs. partner: Which is best?
• Current and future services

2. Service Quality

• Required level of service
• Service levels and service penalties
• Prioritizing services

3. Essential Processes and Procedures

• Effective service request processes
• Requesting a one-off service
• Business strategy planning

Conclusion

• Exercise: Find the pitfalls
• Exercise solution: Find the pitfalls
• Next steps