Operational Excellence Foundations

Use the principles of operational excellence to deliver more value; improve processes, products, and services; and increase and sustain your competitive advantage.

Introduction

• Welcome to Operational Excellence

1. What Is Operational Excellence?

• What is operational excellence?

2. Key Concepts and Tools

• Process stakeholders and SIPOC
• Voice of the customer, CTQs, and metrics
• Kano model and Its Implications
• Variation
• Quality at the source
• Error-proofing or poka-yoke
• Lean principles
• Process mapping
• FMEA: Failure modes and effects analysis
• Process control and the control plan

3. Implementing Operational Excellence

• Key roles in operational excellence
• Alignment for operational excellence
• Choose the right methodology
• Process or value stream management
• Lean event, Kaizen, or workout
• Six Sigma DMAIC
• DMADV: Design for Six Sigma
• Implementation challenges
• Audits to sustain operational excellence

Conclusion

• Next steps