Office 365: Troubleshoot Availability and Usage (Office 365/Microsoft 365)

Explore the troubleshooting and reporting options available to Office 365 admins.

If you're preparing for exam 70-346, Managing Office 365 Identities and Requirements, or you just want to improve your Office 365 administration skills, then this course is for you. Instructor Brian Culp looks at three objectives in the Monitor and Troubleshoot Office 365 Availability and Usage section of the exam—analyzing reports, monitoring service health, and isolating service interruptions. By the end of this course, you'll be better prepared to tackle this section of the exam, and will have a better understanding of the troubleshooting and reporting tools available to Office 365 admins.

Introduction

• Welcome
• What to know
• What you should know about Office 365
• Overview of Powershell for Office 365

1. Analyze Reports

• Office 365 service reports overview
• Usage reports
• Email reports
• Auditing and protection reports
• Hide user details in reports

2. Monitor Service Health

• Understand the service health dashboard
• Monitor Office 365 health
• Install the Office 365 Management Pack
• Retrieve data with the Management Pack
• Use PowerShell for Office 365

3. Isolate Service Interruptions

• Create a service request
• Use the Remote Connectivity Analyzer
• Use the Connectivity Analyzer
• Use the free/busy troubleshooter
• Use the Support and Recovery Assistant
• Use the Office 365 Client Performance Analyzer

Conclusion

• Next steps