Office 365 for Administrators: Troubleshooting Issues for Users (Office 365/Microsoft 365)

Get the answers you need to troubleshoot common end-user issues in Office 365, including more complex problems related to corrupted files.

Introduction

• Office 365 administration troubleshooting
• What you need to know

1. Word

• Troubleshoot: Word startup
• Troubleshoot: Lost Word documents
• Troubleshoot: Word formatting
• Troubleshoot: Damaged Word documents
• Troubleshoot: Word printing

2. PowerPoint

• Troubleshoot: PowerPoint startup
• Troubleshoot: Lost presentations
• Troubleshoot: Damaged presentations
• Troubleshoot: PowerPoint video and audio
• Troubleshoot: PowerPoint printing

3. Excel and Access

• Troubleshoot: Excel startup
• Troubleshoot: Lost Excel workbooks
• Troubleshoot: Damaged Excel workbooks
• Troubleshoot: Excel formatting and compatibility
• Troubleshoot: Excel printing
• Troubleshoot: Lost and damaged Access databases

4. Teams and OneNote

• Troubleshoot: Teams audio and video
• Recover lost OneNote files
• Reset a OneNote notebook

5. Visio

• Troubleshoot: Visio printing
• Troubleshoot: Visio shapes
• Troubleshoot: Visio compatibility

6. OneDrive and SharePoint

• OneDrive synchronization limits
• Troubleshoot: OneDrive files
• Troubleshoot: OneDrive syncing
• Troubleshoot: SharePoint sites

7. Publisher

• Troubleshoot: Publisher mail merge
• Troubleshoot: Publisher printing

8. Outlook

• Troubleshoot: Damaged Outlook data files
• Troubleshoot: Connecting to a mailbox
• Interpret and fix non-delivery error codes

Conclusion

• Next steps