Move into a Customer Success Career

Leveraging your customer service skills to build a thriving career as a customer success specialist.

Introduction

• Transition into customer success roles

1. Pivot into Customer Success: The Skills

• Explore the customer success mindset
• Explore the customer success skill set
• Explore the customer success tool set
• Bring customer success skills together

2. Get Hired for a Customer Success Role: Your Resume

• Identify your experience gaps
• Land a customer success role: Strengthen your profile
• Connect your strengths and story to customer success skills

3. Get Hired for a Customer Success Role: The Interview

• Win over HR when pivoting into a new role
• Network your way to an interview inside your company
• Network your way to an interview outside your company
• Network your way to an interview across geographies
• Excel in the customer success interview

Conclusion

• Hone your customer success skills: Your first 90 days