Mistakes to Avoid When Resolving Conflict

Offered By: LinkedIn Learning

Tags

Communication Skills Courses Negotiation Courses Emotional Intelligence Courses Conflict Resolution Courses Assertiveness Courses Mediation Courses Interpersonal Skills Courses Active Listening Courses Workplace Relationships Courses

Course Description

Overview

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Learn how to avoid common mistakes when working to resolve conflict at work and in your personal life.

Syllabus

Introduction

Resolve conflict with confidence

1. Listening Is a Lot Harder Than You Think

Making assumptions
Interrupting others
Judging people and ideas
Tone policing

2. Responding Is Easier Said Than Done

Getting diverted
Name-calling
Jumping to solutions
Aggressive statements
Giving in too much

3. You Say You Want a Resolution

Shutting down ideas
Leaving out culture
"We've always done it this way"
Settling too soon

Conclusion

Your path forward

Taught by

Lynne Hurdle and Madecraft

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