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Microsoft Cloud Fundamentals: Troubleshooting Microsoft Online Services

Offered By: LinkedIn Learning

Tags

Microsoft Teams Courses User Authentication Courses Password Management Courses

Course Description

Overview

Discover how to troubleshoot cloud-based online services from Microsoft. Support users in your organization by learning how to resolve issues with Office 365, Teams, and more.

Syllabus

Introduction
  • Introduction to troubleshooting MOS
  • What you should know
1. Supporting Cloud Users
  • Common sign-in issues and resolutions
  • Network connectivity issues
  • Network connectivity tools
  • Network name resolution issues
  • Password and license issues
  • Demo: Manage password and license issues
2. Troubleshooting Office 365
  • Office 365 email connections
  • Fix Outlook and Office 365 problems
  • Troubleshoot Exchange ActiveSync
  • Create groups
3. Troubleshooting Microsoft Office
  • Office versions
  • Common Office problems
  • Troubleshoot Outlook connections
  • Troubleshoot Outlook profile issues
  • Delegated mailbox issues
  • Demo: Adding additional delegated users to a mailbox
4. Troubleshooting SharePoint Online and OneDrive
  • Introduction to SharePoint Online
  • Common Office 365 SharePoint Online problems
  • Open with File Explorer issues
  • OneDrive for Business recycle bin
  • Recovering deleted cloud-stored files
  • OneDrive for Business sync issues
  • Data retention settings
5. Troubleshooting Microsoft Teams
  • Common Microsoft Teams problems
  • Testing Microsoft Teams status
  • The Call Quality Dashboard
  • Hardware requirements
  • Certified devices
Conclusion
  • Next steps

Taught by

Andrew Bettany

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