Microsoft Cloud Fundamentals: Troubleshooting Microsoft Online Services

Discover how to troubleshoot cloud-based online services from Microsoft. Support users in your organization by learning how to resolve issues with Office 365, Teams, and more.

Introduction

• Introduction to troubleshooting MOS
• What you should know

1. Supporting Cloud Users

• Common sign-in issues and resolutions
• Network connectivity issues
• Network connectivity tools
• Network name resolution issues
• Password and license issues
• Demo: Manage password and license issues

2. Troubleshooting Office 365

• Office 365 email connections
• Fix Outlook and Office 365 problems
• Troubleshoot Exchange ActiveSync
• Create groups

3. Troubleshooting Microsoft Office

• Office versions
• Common Office problems
• Troubleshoot Outlook connections
• Troubleshoot Outlook profile issues
• Delegated mailbox issues
• Demo: Adding additional delegated users to a mailbox

4. Troubleshooting SharePoint Online and OneDrive

• Introduction to SharePoint Online
• Common Office 365 SharePoint Online problems
• Open with File Explorer issues
• OneDrive for Business recycle bin
• Recovering deleted cloud-stored files
• OneDrive for Business sync issues
• Data retention settings

5. Troubleshooting Microsoft Teams

• Common Microsoft Teams problems
• Testing Microsoft Teams status
• The Call Quality Dashboard
• Hardware requirements
• Certified devices

Conclusion

• Next steps