Microsoft 365 for Administrators: Supporting Users

Get solutions to some of the most common Office 365 support results, and discover how to answer the top how-to questions about Word, Excel, SharePoint, Power BI, and more.

Get Started

• Administrators support Office 365 users
• What you should know
• Help desk role
• Identify training resources

1. Getting Users Started

• Training basics: Office 365 portal overview
• Training basics: Common elements
• Troubleshoot user accounts
• Troubleshoot app startup
• Repair Office apps
• Uninstall Office

2. Productivity

• Word
• Create a PowerPoint presentation
• Record a PowerPoint presentation
• Excel
• Power BI
• Access
• OneNote
• MyAnalytics

3. Communications

• Use Outlook
• Configure Outlook
• Teams

4. Getting Things Done

• Visio
• Project
• Planner
• To Do
• Forms
• Power Automate

5. Collaboration

• OneDrive
• SharePoint
• SharePoint team site administration
• Yammer

6. Media Rich Apps

• Publisher
• Sway
• Stream

Conclusion

• Next steps